Business Analyst - SC Clearance Essential Aspect Resources
Published: 23rd November 2018
Job Type
Simon Nash
£550 Per Day


Role: Business Analyst

Contracting Authority: Home Office 

Contract Length: 12 months

Location: Croydon

IR35: Out of Scope

Pay Rate to Candidate: £550

The role is a Business Analyst role with focus on IT Service Operations, IT Service Support, IT Service Management and Governance 
The BA will work within a team to document the scope and terms of reference of work-streams, define roles and responsibilities, and to help create operational and service management artefacts 
• Requirements capture and management; 
• Stakeholder engagement and management; 
• Scope and Terms of Reference; 
• Workshop facilitation; 
• Production of supporting documentation. 

It will also involve other activities such as:

• Creation of Knowledge Articles; 
• Facilitating service testing; 
• Process documentation; Implementation of processes outputs/deliverables for the engagement
• Work-stream scope / Terms of Reference; 
• Responsibility matrices to define the responsibilities and boundaries of activities between internal teams and with external teams 
• Requirements sets to define, in detail, the responsibilities outlined in the responsibility matrices; 
• Operating manual 
• Process diagrams and descriptions; 
• Service dependency traces; 
• Report content and structures. 

ESSENTIAL skills/specialist skills and/or knowledge required 
• Good understanding of Service Management and ITIL; 
• Extensive experience in a BA role, Needs to have proven experience mentoring Junior BA’s

Good understanding of Service Management Toolsets; Service Now or Solar Winds

• Experience developing and documenting requirements; 
• Experience developing IT service Processes; 
• Experience developing operational documentation 
• Demonstrated stakeholder management; 
• Demonstrated ability to communicate in both verbal and written communication;
• Demonstrated analytical skills. 

1. Extensive experience operating as a Business Analyst 
2. Experience of delivering change to an IT Service Organisation 
3. Bachelor’s degree in any field or equivalent

DESIRABLE skills/specialist skills and/or knowledge required 
• Public Sector experience; 

Security Clearance: SC essential
CV Deadline: Monday 26th at 3pm
Interview Process: Face to face

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