Change Integration / Continuous Improvement Manager Birmingham
Published: 9th September 2021
Job Type
£550 - 600 per day


Role: Change Integration / Continuous Improvement Manager

Location: Remote

IR35: Inside

Rate: 600day

Duration: 6 Months

The Change Integration/Continuous Improvement Manager is responsible for delivery of projects and will work closely with a range of colleagues to support the Service Owner and to improve the customers journey throughout.

The Service / Change manager and team will be responsible for

  • Delivering end to end the roadmap for the service and changes required
  • Delivering projects across change and promoting customer experience

Change Integration/Continuous Improvement Manager will deliver this through:

  • Deliver the roadmap for the service and required change programme of activities;
  • Assisting with internal and external discussions and negotiations for their service area across government and with key stakeholders (internal and external) to ensure delivery of the service and changes required;
  • Assisting the lead for their service, managing a diverse, virtual team of civil servants, consultants, and contractors to deliver the roadmap outcomes;
  • Being an effective problem solver, resolving highly complex and difficult problems in day-to-day issues whilst understanding the long-term impacts;
  • Applying creative thinking solutions to decide the most appropriate course of action in highly complex situations;
  • Provide oversight and drive the leadership to deliver the priority deliverables within their service;
  • Act as an enabler for the Service Owner by building and maintaining strong independent relationships with relevant policy teams, other government departments and delivery colleagues;
  • Providing advice and guidance for policymakers, senior officials and ministers on their service area.

Key Skills

  • Stakeholder management and building relationships – including with external bodies;
  • Decision making and problem solving;
  • Major programme development and delivery experience;
  • Extremely strong change management experience;
  • Developed managerial experience – including the ability to lead resiliently in a fast-paced environment;
  • Be open to challenge and drive efficiencies where required;
  • Lead continuous improvement of processes and the service, including overseeing delivery of all taskings for their service area;
  • Effectively prioritise conflicting deadlines.
  • A good understanding of service design and/or user centred design (UCD) practices and experience of working closely with UCD professionals
  • Ability to regularly learn about new policy areas and apply critical judgement and challenge at intense pace;
  • Organisational Design skills and experience and the ability to manage a mixed team of civil servants, consultants and contractors;
  • Ability to see the bigger picture and apply strategic thinking, to understand how and why your work contributes to the wider efforts.
  • Prototype experience

To apply for this role please submit your latest CV or contact Aspect Resources on 0121 794 8181

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