Coach /Trainer - Key Account Management Aspect Resources
Published: 9th May 2019
Job Type
Consultant
Simon Nash
Salary
£400 Per Day

Description

Our client is a central government body seeking a Coach/Trainer specialising in Key Account Management for a 6 month initial contract based in Croydon

Role: Account Manager Specialist Coach/Trainer - Senior Strategic role 
Contract Length: 6 months
Location: Croydon
IR35: The Contracting authority has deemed this role In Scope

Pay Rate to Candidate: £400 per day Umbrella

Minimum Requirement: 

ESSENTIALS:
Clear track record of strategic management in B2b in complex portfolio. Track record in knowledge sharing
Being able to run and manage team
Strategic stakeholder management at Senior/ C suite level
Coaching experience. Results driven. This person is working with and through the interim manager. Fundamentally is coaching through the lead person.

EXPERIENCE REQUIRED:
1. Coach and develop current senior account managers [strategic account management specific skill requirements as well as leadership capability : specific objectives to be set around team leadership, corporate leadership, strategic account management] 
2. Deliver business objectives working with the team daily (includes core specialist capability development) 
3. Ensure that account management processes are in place and robust : eg account plans, insight and evidence gathering, quantification and sharing 
4. Role-model strategic leadership (coaching current team manager) 
5. Act as Head of profession 

Contractor Deliverables - will be in place for 6 months ( with the possibility of an extension) 
A) Deliver 19/20 account management business objectives & plan for 20/21 with and through current team manager 
B) Improve current account management business process to improve effectiveness 
C) Act as Head of Profession (and coach team manager) & role model Head of Account Management 
D) Coach team manager and to develop the team so that they are ready to undertake AKAM foundation level in 20/21 (and all of the above) 

Person Spec 
Member of Institute of Customer Service or similar membership body e.g CIM, AKAM 
• Significant experience of strategic account management with tangible, demonstrable results 
• Ability to set up new processes within new team and be highly effective quickly 
• Experience of upskilling, training and coaching teams 
• Evidence of influencing and relationship building at a senior level which has delivered change 
• An advocate for the customer at all times and able to influence decision making across the organisation to take the customer into account, particularly during transformation change activity 
• Able to capture accurate customer insight data and effectively analyse and communicate key findings to strategic stakeholders in the organisation to inform changes to process, policy, systems and behaviours 
• Excellent inter-personal skills and ability to build positive and successful strategic relationships 
• Ability to manage conflict / sensitive issues to deliver positive results

Security Clearance: BPSS
CV Deadline: Friday 10th @ 3pm

Apply
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