Coach /Trainer - Key Account Management Aspect Resources
Published: 9th May 2019
Job Type
Simon Nash
£400 Per Day


Our client is a central government body seeking a Coach/Trainer specialising in Key Account Management for a 6 month initial contract based in Croydon

Role: Account Manager Specialist Coach/Trainer - Senior Strategic role 
Contract Length: 6 months
Location: Croydon
IR35: The Contracting authority has deemed this role In Scope

Pay Rate to Candidate: £400 per day Umbrella

Minimum Requirement: 

Clear track record of strategic management in B2b in complex portfolio. Track record in knowledge sharing
Being able to run and manage team
Strategic stakeholder management at Senior/ C suite level
Coaching experience. Results driven. This person is working with and through the interim manager. Fundamentally is coaching through the lead person.

1. Coach and develop current senior account managers [strategic account management specific skill requirements as well as leadership capability : specific objectives to be set around team leadership, corporate leadership, strategic account management] 
2. Deliver business objectives working with the team daily (includes core specialist capability development) 
3. Ensure that account management processes are in place and robust : eg account plans, insight and evidence gathering, quantification and sharing 
4. Role-model strategic leadership (coaching current team manager) 
5. Act as Head of profession 

Contractor Deliverables - will be in place for 6 months ( with the possibility of an extension) 
A) Deliver 19/20 account management business objectives & plan for 20/21 with and through current team manager 
B) Improve current account management business process to improve effectiveness 
C) Act as Head of Profession (and coach team manager) & role model Head of Account Management 
D) Coach team manager and to develop the team so that they are ready to undertake AKAM foundation level in 20/21 (and all of the above) 

Person Spec 
Member of Institute of Customer Service or similar membership body e.g CIM, AKAM 
• Significant experience of strategic account management with tangible, demonstrable results 
• Ability to set up new processes within new team and be highly effective quickly 
• Experience of upskilling, training and coaching teams 
• Evidence of influencing and relationship building at a senior level which has delivered change 
• An advocate for the customer at all times and able to influence decision making across the organisation to take the customer into account, particularly during transformation change activity 
• Able to capture accurate customer insight data and effectively analyse and communicate key findings to strategic stakeholders in the organisation to inform changes to process, policy, systems and behaviours 
• Excellent inter-personal skills and ability to build positive and successful strategic relationships 
• Ability to manage conflict / sensitive issues to deliver positive results

Security Clearance: BPSS
CV Deadline: Friday 10th @ 3pm

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