Control Tower Incident Analyst Birmingham
Published: 27th April 2021
Job Type
£280 - 300 per day


Role: Control Tower Incident Analyst

Location: Birmingham – Office based

IR35: Inside

Rate: up to £300/day (umbrella)

Duration: 6 Months

**important - candidates must be able to work from the office, it is not remote. The hours of work are 7am-7pm / 4 days on – 4 days off**

Overview of Role:

The primary function of this position is to manage all assigned queries, issues and task until resolution thereby assuring:

  • Business do not run short of supplies
  • Products are collected and delivered to labs for processing in the quickest possible time
  • Managing all assigned incidents until resolution
  • Managing all assigned queries until resolution
  • Update and distribution of TSS documentation
  • Update and distribution of key program performance metrics
  • Monitoring and reacting to all alerts on the MI System (tableau)
  • Management of assigned outbreak requests until resolution
  • Management of assigned reverse logistics queries until resolution
  • Management of assigned lab diversions until completed
  • Input into the daily allocations process for all assigned supply related incidents
  • After hours support of task/incidents related to other SC&L functional areas
  • Compilation and distribution of assigned salesforce reports
  • Compilation and distribution of assigned pilot site communications
  • Consolidation and distribution of assigned critical SC&L communications out to test sites
  • Ensuring that all tasks/incidents and queries is logged and kept up to date in JIRA

Essential experience/skills:

  • Supply & logistics experience in a similar environment
  • Exposure to incident management methodologies
  • ITIL/SIGMA training is an advantage
  • Experience with accurate and timely distribution of reports
  • Logistics turn-around times
  • Incident turn-around times
  • Accuracy and timeliness of courier bookings, collections, deliveries and diversions
  • Quality of information recorded in Jira

To apply for this role please submit your latest CV or contact Aspect Resources on 0121 794 8181

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