Digital User Researcher Birmingham
Published: 10th September 2020
Job Type
£550 - 600 per day


Digital User Researcher

Ref: PSR1JP00026013

Rate: £ 600 per day (in Scope)

Contracting Authority: NHS

Contract Length: 6 Months

Location: Leeds

IR35: Inside

Minimum Requirement:

  • Demonstrating how to plan research and plan different types of research
  • Must be able to demonstrate How have they worked within a team to ensure research drives out evidence for delivery of products
  • Good comms skills/ stakeholder management
  • Research/ NHS Primary Care experience

The Role:

Lead User Researcher work within a wider team of Analysts and Product related roles. Familiarise yourself with the projects user research work to date and devise a strategy of moving the work forward. Plan, design and conduct user research sessions on a regular basis, testing both high-level concepts, and aspects of the service as it is designed and developed, and developing and maintaining a picture of the users. Collaboratively analyse the findings of user research to identify common themes and points of user contention. Manage business relations with any usability and market research agencies and or system suppliers to support necessary research processes.

Apply knowledge in human factors, ethnography, and the user-centred design process to product and service design in an iterative development environment. Use findings of user data to work closely with designers and analysts to iterate the developing service. Manage business relations with usability and market research agencies to support necessary research processes.

Experience in: taking a lead User Researcher role within a team, setting research direction; managing team dynamics and holding sufficient authority to effectively challenge points of design without alienating individuals; working within an agile project environment, and maintaining effective performance in difficult and challenging circumstances; quantitative research methodologies. Proven experience of gathering user requirements for web based services; managing, executing and analysing usability test and research sessions; working in an agile development environment with User Experience teams, designers and developers to create new digital products and services; audience modelling and developing design personas.

Experience across web content, tools and transactional services, especially those with complex user journeys. Experience within a research and digital environment. Experience within a research and NHS primary care environment.

Their main priority will be to lead the research to ensure that users drive the adaptation of New Market Entrant products for the NHS in England, and to collaborate with GP IT Futures capabilities & standards teams providing user / service led evidence to support the creation of future standards that GP IT suppliers will be required to meet compliance with.

They will work closely with the product team (product and delivery managers, new market entrant suppliers and primary care NHS organisations).

The objective of the workstream is to bring the products on offer from NME suppliers to be available in the market from April 2021. In doing so it is expected that such suppliers will establish MVP reference installations based on user needs. User research will inform the service design, in particular where the products of NME suppliers need adaptation for the NHS in England (the three NME suppliers that have entered onto the Digital Care Services Framework are currently operating in other markets). The user researcher will also create evidence of such user needs to share with the wider GP IT supplier market and provide evidence that will be used in determining the next generation of capabilities and standards for GP IT services, taking account of modern technologies (e.g. cloud hosted services etc.).

  • Plan research: Will be responsible for planning research and coordinating with others (product, suppliers, compliance etc) to ensure research fits with the roadmap. They will be expected to plan research with a variety of user groups across general practice / primary care.
  • Do research: Will carry out research activities including both quantitative and qualitative and will work with designers and product owners to define hypotheses to test during research.
  • Analyse research: Will lead joint analysis with team members to produce findings and prioritise findings with the team to identify stories and actions for the programme backlog and create artefacts that can be shared across the GPIT Programme.
  • Communicate: Will share research findings with the team, ensuring that team members have a good understanding of issues coming out of research and user needs. Will plan and lead hypotheses and research prioritisation sessions to ensure that the right research is being conducted at the right time.

Knowledge required:

  • Experience in conducting a range of qualitative and quantitative research methods including depth interviews, surveys, co-design sessions, desk review and interpretation of analytics.
  • Experience of working with and communicating research findings to a diverse range of stakeholders including senior programme members and partners.
  • Working knowledge of the Government Digital Service (GDS) Standards.

Skills required:

  • Substantial specialist knowledge of a range of research approaches including both quantitative and qualitative methodology.
  • Experience of leading research within an agile multi- disciplinary product team to devise programmes of research.
  • Proven ability to communicate confidently within the scope of the role’s responsibilities by using appropriate tools and language (this may be of a technical nature) to a varied audience of internal and external stakeholders.
  • Proven ability to direct others to undertake specified tasks by clearly determining roles and responsibilities, deliverables, milestones and limits for independent decision - making within agreed timescales.
  • Skilled in the full lifecycle of research from designing research, recruiting, conducting research, analysing and communicating.

To apply for this role please submit your latest CV or contact Aspect Resources on 0121 794 8181

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