Digital User Researcher
Location: Bristol, Abbey Wood
Rate: £360 UMBRELLA / £288 PAYE / day
The Client: Ministry of Defence
Clearance Required: SC clearance is essential
The role: Apply knowledge in human factors, ethnography, and the user-centred design process to product and service design in an iterative development environment. Use findings of user data to work closely with designers and analysts to iterate the developing service. Manage business relations with usability and market research agencies to support necessary research processes.
- Taking a lead User Researcher role within a team, setting research direction and mentoring junior research colleagues; managing team dynamics and holding sufficient authority to effectively challenge points of design without alienating individuals; working within an agile project environment, and maintaining effective performance in difficult and challenging circumstances; quantitative research methodologies.
- Proven experience of gathering user requirements for web-based services; managing, executing and analysing usability test and research sessions; working in an agile development environment with User Experience teams, designers and developers to create new digital products and services; audience modelling and developing design personas.
- Degree in HCI/Usability/Cognitive Psychology/Market Research or related field.
- Experience across web content, tools and transactional services, especially those with complex user journeys. Experience within a research and digital environment.
Research skills - Understands and has experience of a range of user research methods. Able to choose appropriate methods for different life cycle phases and situations. Knows how to apply methods correctly.
Analysis and Synthesis - Able to turn research data into clear findings that inform decisions. Knows how to involve colleagues in analysis and synthesis to increase consensus and challenge assumptions.
Inclusive Research - Understands the diversity of users of government services. Knows how to include all kinds of users in appropriate research activities to help teams deliver accessible services.
User centered and agile practices - Understands user centred design practices and knows how to embed them into an agile workflow to deliver timely findings. Can work in an open, iterative and collaborative way in a multidisciplinary team.
Society and technology - Understands the social and technological context for government services. Can help colleagues understand how digital technology is changing user behaviour and the challenges and opportunities for government services.
Strategic insight - Understands organisational strategy and objectives. Able to align user research activities with objectives to create strategic insights that inform policy and proposition
To apply for this role please submit your latest CV or contact Aspect Resources on 0121 794 8181