Product manager Aspect Resources
Published: 28th November 2018
Job Type
Simon Nash


Role: Product Manager 
Contracting Authority: MOJ 
Contract Length: 6 months
Location: Regular commute between London & Croydon
IR35: out of scope
Pay Rate to Candidate: £450 max
Minimum Requirement: Functionality typically found in multi-channel Customer Relationship Management (CRM), Case Management and or Business Process Management (BPM) solutions
Security Clearance: BPSS
Interview Process: face to face


As product manager with the HMCTS Crime Programme, you will be responsible for the delivery and continuous improvement of one or more digital products by providing direction to a multidisciplinary delivery team. You will create a vision for your products based on your understanding of user needs and help your team build the right things in the right order by developing and prioritising product roadmaps and backlogs in collaboration with service managers and business product owners. You will be responsible for engaging with stakeholders and users to ensure they are clear on the benefits of the product and that their feedback is being used to inform ongoing improvements. 

Our Product Managers will be working on exciting products in support of services that are relevant to all elements relating to the courts and tribunal service from charge and online plea through to jurisdiction and resulting within both the Magistrates and Crown Courts. This 

It is an opportunity to work with committed and talented developers, designers, analysts and content teams who share a passion for making government better. 

Key responsibilities 
As a product manager you will: 

• Have full end to end responsibility for the delivery of features from discovery through to production, with responsibility for all the phases in between. Leading a multidisciplinary team to deliver all product(s) through feature releases while iteratively improving them through several delivery release cycles; 
• Develop an expert understanding to guide the research needed to determine the business and user needs from business process owners, service managers and business stakeholders; 
• Define, explain and iterate a product vision that is compelling to your users, team and stakeholders through service blueprints, product roadmaps and user journeys and championing these throughought the delivery of the products(s) and features; 
• Recommend the nature and scope of present and future product lines/deliveries by reviewing product specifications and requirements; appraising new feature ideas and/or release changes in consultation with the service managers and business process owners; 
• Ensure that the relevant technical and business analysis is undertaken for each of the features within the user journeys ensuring that they are all complementary to the overall service blueprint and product roadmap and that the relevant Level 0 to Level 3 business and technical collateral is produced; 
• Continually review and re-prioritise existing features as new capability or enhancements requirements are identified and brought into the product roadmaps and user journeys in collaboration with the business process owners, service managers and other key business and technical experts; 
• Analyse feature or capabilitiy requirements including build, buy or reuse options across the wider reform programme, assessing inpact against existing and new business benefits verses development / delivery associated cost and with both the technical and business teams, estimate delivery timescales for each feature; 
• Formulate, organise and monitor inter-connected and cross programme features and decide on suitable development and delivery strategies and objectives with business stakeholders, business process owners, service managers and technical resources; 
• Develop and prioritise a comprehensive product backlog in consultation with service managers and business product owners,ensuring that the agreed governance is adhered to while taking the feature releases from inception, through refinement and then onto comprehensive user stories, code development and delivery; 
? Adhere to and participate in all programme governance requirements through the delivery lifecycle specifically but not exclusively concerning risk and change management for any adjustment or inclusions across the baselined service blueprint, product roadmap or user journeys thereby impacting on features through increased delivery time, cost resources or scope; 
? Set challenging and measurable goals for your product and report against these to demonstrate progress against stated benefits; 
? Ensure your product meets the Digital Service Standard and applies principles that help to maximise value and ensure a good user experience; 
? Play an active role in the government product manager community sharing your learning and celebrating progress made by other people and teams.

Essential Criteria Experience in the following key areas:-

• Functionality typically found in multi-channel Customer Relationship Management (CRM), Case Management and or Business Process Management (BPM) solutions;

• Product management with a passion for shipping and evolving great digital products by leading multi-disciplinary teams;

• Creating, maintaining and prioritising product backlogs to direct the work of a delivery team;

• Engaging with users and turning user insight into product improvements;

• Setting, monitoring and reporting measurable product performance targets;

• Agile delivery techniques and tools including large scale agile deliveries;

• Assuring plans for product development of a bespoke software solution, proactively monitoring progress, resolving issues and initiating appropriate corrective action;

• Defining the governance arrangements for the delivery of new products/features;

• Ensuring effective product quality assurance and the overall integrity of the product delivery - focusing inwardly on the internal consistency of the product delivery, and outwardly on its coherence with infrastructure planning, interfaces with other features and corporate, technical and specialist standards;

• Facilitating the appointment of individuals to feature teams;

• Ensuring the delivery of new products or services from projects is to the appropriate level of quality, on time and within budget, in accordance with the overall delivery plan and delivery governance arrangements;

• Ensuring there is allocation of common resources and skills within the programme's individual projects;

• Managing third party contributions to the product delivery;

• Managing communications with all stakeholders both business and technical;

• Managing both the dependencies and the interfaces between feature teams;

• Managing risks to ensure successful outcomes of product delivery;

• Working with the business change manager or equivalent on the transition/implementation the new business features;

• Initiating extra activities and other management interventions wherever gaps in the product development are identified or issues arise;

• Reporting the progress of the product delivery at regular intervals;

• Working with commercial teams on the management and production of Statements of Work for third party suppliers;

• Working with business product owners and business SMEs in the development of features and/or enhancements and their design.

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