Our client is a leading Central Government body for the transport industry. Seeking 2x Senior 3rd Line Security Cleared Engineers for an initial 6 month Contract to be based in Swansea.
EUC Lead Engineer- Senior Engineer (3rd Line)
Contract Length: 6 months
Pay Rate to Candidate: £485 per day
Security Clearance: SC essential : Only submit candidate who has active SC
CV Deadline: Friday 12th @ 2pm
Interview Process: f2f or initial telephone
The role holder works with no supervision and is a knowledge leader with depth of specialisation/ a wide range of systems and supports less experienced members of the community in maintaining the availability of the IT service experienced by end users.
You will work within a team as a noted expert with a wide range of systems or in-depth product knowledge without supervision helping to define and implement technical best practice.
Ensuring effective planning and implementation of creative and innovative service changes. You will be expected to contribute to the definition of operational processes (both internal and external) and deal with customer escalated problems.
You will manage systems within the Service Level Agreements (SLA), proposing, defining improvements and implementing changes to meet service level requirements. You will monitor performance through statistical reporting and analysis.
Essentially a 3rd line client support role : covering :SCCM / Windows Active / Group policy / Office 365 / Windows 10 & 7
Technical Skill/Experience : a minimum of 12 months experience of products is essential and appropriate vendor certification is preferable
Windows Operating system technologies :
? Desktop and Server Platforms o Server 2003, local o Desktop OS’s XP, Vista, 7, 8.x, 10.x o Office o Server and Desktop peripherals ? Active directory : support
? Microsoft Virtual Desktop : installation, support and design
? SQL Developer : installation and configuration
? Clearcase/ClearQuest : installation
? Rweb : installation and configuration ? SSH and SFTP client : installation and configuration
? VM Ware : installation and configuration ? Remote Desktop
? FileZilla : installation and configuration Installing, suppLeads technical implementation of small to medium infrastructures and technical designs including producing cost and timescale estimates and identifying risks.
On larger projects works within a technical framework of the project to meet customer requirements.
2 Establishes working relationships with the customer and relevant operational units, at the appropriate technical and/or management level, to understand the requirements of the customer’s business in order to deliver and enhance the service.
3 Takes ownership for obtaining the information required to diagnose and resolve more complex problems than the engineer level.
Engages with third parties to jointly resolve in-depth product issues where necessary. Proactively analyses information and trends, proposing action to resolve problems, maintain and enhance service.