Service Design Manager - SC Cleared Birmingham
Published: 28th April 2021
Job Type
£450 - 500 per day


Role: Service Design Manager – SC Cleared

Location: Remote

IR35: Inside

Rate: £500/day (umbrella)

Duration: 12 Months

Security Clearance: Active SC (Essential)

The Role:

  • We are looking for individuals with a background in Service Management, and experience of successful Service Design and Transition.
  • SDTMs will design and document new services. They will ensure that service design principles and standards are embedded into projects, and that comprehensive support arrangements are put in place.
  • SDTMs will produce comprehensive service designs, incorporating business requirements, wider standards, Enterprise Services capabilities and external suppliers.
  • SDTMs will ensure that projects transition to live service in a safe and structured manner, engaging with project teams and Enterprise Services teams.
  • SDTMs will be part of the Home Offices Service Architecture practice and will contribute to the definition of standards and continual service improvement.

They will design and transition services that:

  • Support business needs.
  • Reuse existing service components.
  • Are proportionate and affordable.
  • Effectively span multiple suppliers, platforms and support arrangements.

Experience/Skills Required:

  • ITIL V3 Expert Qualification.
  • Public sector exposure.
  • Experience of Agile development methodology.
  • Experience managing people.
  • Existing SC Clearance or willing to undertake.
  • Experience of successful Service Design and Transition.
  • Experience in ITIL aligned Service Management.
  • Setting expectations and managing stakeholders, both internal and external.
  • Experience in onboarding third party suppliers.
  • Experience of Service Design and Transition in Medium to Large Organisations.
  • The successful candidate will have an ITIL V3 Foundation qualification and at least 2 of the Intermediate ITIL Modules, ideally Service Design and Service Transition.

To apply for this role please submit your latest CV or contact Aspect Resources on 0121 794 8181

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