Job Title: Service Manager - SC
Location: Exeter
Contract Duration: 12 Months
Daily Rate: £700/day (Umbrella – Maximum)
IR35 Status: Inside IR35
Security Clearance: SC

Responsible for managing the service delivery of ICT services and working with teams from IT service operations. A Senior IT Service Manager is responsible for service management across platforms, multiple channels and services to ensure service availability, performance and process maturity.

Skills:
• Know how to manage configuration items, related information, service compliance and risks.
• Lead investigative work into problems with and opportunities in existing processes, driving the collection of information and creation of recommendations for improvements.
• Know how to analyse current processes, identify and implement opportunities to optimise processes, and lead and develop a team of experts to deliver service improvements.
• Take accountability of issues that occur and be proactive in searching for potential problems.
• Know how to influence stakeholders and manage relationships effectively, building long-term strategic relationships.
• Know how to leverage your data analytics skills to enhance business performance.
• Define strategies and policies, providing guidance to others on working in the strategic context.

Essential:
• Responsible for setting the vision and strategy for service management, ensuring processes are owned and maturing:
• lead a team, ensuring adequate resources and capacity
• Represent the IT service management function at a senior level
• Act as an escalation point for business stakeholders
• ITIL qualified
• Contract management experience
• Experience of managing budgets
Disability Confident
As a member of the disability confident scheme, CLIENT guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group.
Armed Forces Covenant   
CLIENT is proud to support the Armed Forces Covenant and as such, we guarantee to interview all veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group.
If you qualify for the above, please notify us on 0121 794 8181.
We will be in touch to discuss your suitability and arrange your Guaranteed Interview.
Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know.

To apply for this role please submit your latest CV or contact Aspect Resources on 0121 794 8181